Highways fault report

How to report problems with roads, cycleways, footpaths, bridges, verges, street lights, traffic lights and road signs.

With over 5,000 kilometres of roads, cycleways, footpaths and verges in Shropshire, it is not possible for the County Council to inspect all of the network all of the time. You can help us by reporting any maintenance problems you see.

It is important to provide accurate details of the problem, including: what the problem is, where it is located and when you noticed the problem. We will also need your name and contact details so that we can respond to you.

Exceptions

For highway defects within the Telford and Wrekin area telephone 01952 384000 or visit their website (follow the link on this page).

The following roads in Shropshire are maintained by AmeyMouchel on behalf of the Highways Agency, which is a government department.

• M54 whole length
• A5 Preston Island (junction with A49 north of Shrewsbury) to County Boundary Chirk
• A5 Shrewsbury to Telford
• A49 South of Shrewsbury by-pass
• A483 South of A5 Roundabout Oswestry Mile End to Llanymynech
• A458 West of Shrewsbury by-pass

For general enquiries contact their local office on Telford 01952 655500 or their main switchboard in Birmingham 0121 788 1345 or follow the AmeyMouchel website link on this page.

You can also view a map showing the roads maintained by Highways Agency and Telford & Wrekin area, see attachment on this page.

You can report problems to us in a variety of ways:

• by completing our online form highways fault report (follow the link on this page)
• by printing and completing the PDF form attached to this page and posting it to us (see contact button for our address)
• by calling one of our local offices (follow the link to 'contact us' on this page)

Our office opening hours are:
Monday to Thursday 8am to 5pm
Friday 8am to 4pm

What happens next?
All reports will be responded to within seven to ten working days. For urgent problems we aim to visit the site within 24 hours. For non-urgent problems it may be more cost effective for the inspection to be delayed until a member of the local highway maintenance staff is near the area.

Emergency problems:
If the problem is urgent, please telephone 0845 678 9018 (highways customer services).

Problems notified to us online over the weekend will not normally be read until Monday morning.

Data protection statement
You should provide your details if you want us to respond to you. The information that you provide to us will be used solely for the purpose of collecting reports of faults with roads, paths and highways in Shropshire. It will not be passed on to any third parties. It will be retained for a maximum period of two years.